ITIL & Service Management
ITIL® 4 Strategist - Direct Plan and Improve (DPI)
Build a learning, improving IT organisation.
3 daysIntermediate7 modulesITIL® 4 Managing Professional
About this course
Build a learning, improving IT organisation. You will scope and direct work, apply governance, risk and compliance, use continual improvement methods and lead organisational change and communication.
What you'll learn
- To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
- To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Curriculum
7 modules
- Knowing key terms
- Differentiating between principle concepts
- Defining the relationship of Values, Outcomes, Costs and Risks
- Cascading goals and requirements
- Deciphering effective policies, controls and guidelines
- Placing decision-making authority at the correct level
- The role of risk management
- How governance impacts DPI
- Ensuring that controls are sufficient but not excessive
- Leverage the ITIL CI model
- Identify assessment objectives and outputs
- Select the appropriate assessment method
- Prioritize desired outcomes
- Build, justify and advocate your business case
- Conduct improvement reviews and lessons learned sessions
- Embed CI at all levels of the service value stream
- The nature and benefits of OCM
- Manage, communicate effectively, and influence stakeholders
- Establish valuable interfaces across the value chain
- Defining indicators and metrics to support objectives
- Recognizing the differences between value streams and practices
- Choosing the right methods and techniques to direct, plan and improve value streams
Who it's for
ITIL 4 Foundation holders on the Managing Professional or Strategic Leader path.
Before you start
- ITIL® 4 Foundation
Prepares for
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