ITIL & Service Management
Hardware Asset Management (HAM) Fundamentals
Manage hardware assets across their lifecycle in ServiceNow.
3 daysFoundation8 modules
About this course
Manage hardware assets across their lifecycle in ServiceNow. Over three days you will build trustworthy data, control inventory and costs, integrate asset management into operations and align it with strategy.
What you'll learn
- Controlling hardware and consumable inventory that is purchased and used
- Managing the cost of purchasing and managing hardware asset receiving
- Managing and optimizing the hardware asset life cycle from planning to disposal
- Achieving compliance with relevant standards and regulations
- Improving IT asset services for end users
- Creating standards and processes for managing assets
Curriculum
8 modules
- During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data.
- The course weaves a scenario throughout, simulating situations one might find in the real world. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered through a variety of labs.
- Recognize basic hardware asset management terminology and concepts needed to be successful in the course
- Outline the steps needed to implement ServiceNow Asset Management and ServiceNow Hardware Asset Management applications
- Identify the roles, plugins, and resources that support ServiceNow IT asset management
- Describe ServiceNow’s IT asset management products
- Explain why good data is a prerequisite for good IT asset management
- Recognize what information you need to track on your devices
- Describe the characteristics of a model and an asset record
- Describe how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
- Describe how HAM hardware model normalization contributes to providing trustworthy data
- Differentiate between Asset, CI, and Model records
- Explain how to manage hardware assets and consumables between stockrooms
- Examine automation for maintaining asset data
- Recognize the use of effective asset processes to manage and retire assets
- Discover how to manage hardware contracts
- Describe the process for creating asset reports
- Explain the use of the product catalog, service catalog, and vendor catalog for asset management
- Examine the use of effective processes in the operational asset lifecycle
- Identify how to automate the management of stock levels
- Recognize key components of hardware contract financials
- Explain depreciation and fixed assets
- Describe how to track total cost of ownership
- Identify resources to establish proper governance and development practices
- Evaluate the value of requirements versus maintenance burden and risk
- Describe how to use the platform’s capabilities to establish good data hygiene
- Course Outcome
- Course Review
- Hardware Asset Management Simulator
- Simulator:
- The Hardware Asset Management simulator is designed to reinforce what students have learned in this course and aid them in preparing for using the system in real-world settings.
- Simulators are meant to be capstones for the class, allowing students hands-on experience with ServiceNow products.
- The instance will be available for two weeks beyond the end of the class.
Who it's for
IT asset managers and ServiceNow administrators.
Before you start
- ServiceNow Administration Fundamentals (SNAF)
Related courses
More in ITIL & Service Management →Foundation
Configuration Management Database (CMDB) Fundamentals
ITIL & Service Management
View course →Intermediate
ITIL® (Version 5) AI Governance
ITIL & Service Management
View course →Foundation
ITIL® (Version 5) Foundation
ITIL & Service Management
View course →Foundation
ITIL® (Version 5) Foundation Bridge
ITIL & Service Management
View course →Intermediate
ITIL® (Version 5) Managing Professional Transition Certification
ITIL & Service Management
View course →Intermediate
ITIL® (Version 5) Strategy Certification
ITIL & Service Management
View course →Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.