ITIL & Service Management
ITIL® (Version 5) Foundation
The new ITIL Foundation for digital products and services.
3 daysFoundation10 modules
About this course
The new ITIL Foundation for digital products and services. Over three days you will learn key concepts, service relationships, the ITIL value system, governance, guiding principles, the value chain and management practices, preparing for the Foundation exam.
What you'll learn
- Key concepts of digital product and service management
- How value is co-created with consumers and partners
- The ITIL product and service lifecycle model
- The ITIL value system
- The ITIL value chain
- The four dimensions of Product and Service Management
- The ITIL Management Practices
- The ITIL guiding principles
Curriculum
10 modules
- Product and service management
- Service offerings
- Value co-creation
- Key ITIL Concepts & Definitions
- Value co-creation
- Service relationships
- Components of the ITIL Value System
- Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.
- Define governance and its role in directing and controlling an organization
- Explain the enabling nature and the activities of governance
- Value co-creation: Explain how feedback contributes to value co-creation
- Explain the ITIL Guiding Principles
- Explain how the ITIL Guiding Principles should be applied in different contexts
- Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of ITIL Product and Service Lifecycle activities
- Value chain
- Management practices
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stream mapping and management
- Understand the relationship between digital value stream mapping and value stream management.
- The ITIL Continual Improvement Model
- Understand the steps of the ITIL Continual Improvement Model
- Describe continual improvement within the ITIL Value System and its role in the organization
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal factors and External factors
- Introduction to AI
- ITIL AI Governance
- ITIL and DevOps
- ITIL and PRINCE2
Who it's for
Anyone working in or with IT and digital services.
Before you start
- Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.
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