ITIL® 4 Strategist - Direct Plan and Improve (DPI)

نظرة عامة

ابنِ مؤسسة تقنية معلومات تتعلّم وتتحسّن. تحدّد نطاق العمل وتوجّهه، وتطبّق الحوكمة والمخاطر والامتثال، وتستخدم أساليب التحسين المستمر، وتقود التغيير المؤسسي والتواصل.

ما ستتعلّمه

المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.

• To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
• To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
• Understand the Key Concepts of Direct, Plan & Improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

المنهاج

لمن هذه الدورة

حاملو ITIL 4 Foundation على مسار Managing Professional أو Strategic Leader.

قبل أن تبدأ

• ITIL® 4 Foundation

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