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ITIL & Service ManagementITIL® (Version 5) Managing Professional Transition Certification
Upgrade to the ITIL Version 5 Managing Professional level.
5 daysIntermediate7 modules
About this course
Upgrade to the ITIL Version 5 Managing Professional level. Over five days you will apply the product and service lifecycle, improve digital experience, lead transformation and understand ITIL's approach to AI, then sit the transition exam.
What you'll learn
- Explain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities
- Interpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)
- Understand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning
Curriculum
7 modules
- Evolution of ITIL: from IT Service Management to Digital Product and Service Management
- Digital products vs. digital services: definitions, relationships, and value creation
- Service offerings and how value is realized through outcomes, not outputs
- Value, costs, risks, and value co-creation
- ITIL Guiding Principles and the ITIL Value System
- Introduction to the ITIL Product and Service Lifecycle Model
- Lifecycle management as non-linear, context-driven activities
- Product vendor vs. service provider perspectives
- Lifecycle integration, value streams, and operating models
- Roles, responsibilities, and service relationships
- Service journey and experience touchpoints
- Purpose and key concepts
- Typical inputs, outputs, roles, and success factors
- Metrics and practical recommendations
- Product perspective vs. service perspective
- Scenario application using ITIL Car Rental
- Experience as a driver of value (trust, perception, engagement)
- Experience signals, journeys, and moments that matter
- Balancing performance, cost, reliability, and human outcomes
- Experience of governance and continual improvement
- Applying experience thinking across the lifecycle
- Transformation vs. continual improvement
- Governance, positioning, execution, and learning
- Managing uncertainty, complexity, and risk
- Aligning people, processes, and technology
- Transformation scenarios using ITIL Car Rental
- AI as an actor in digital products and services
- Automation, decision support, and augmentation
- Ethical considerations and governance
- Impact of AI across lifecycle activities and experience
- Integration with PRINCE2® and DevOps Institute®
- Aligning delivery, operations, and transformation
- Avoiding framework silos
- Practical coexistence models
Who it's for
Holders of ITIL 4 Managing Professional or equivalent modules.
Before you start
- ITIL® Transformation (Version 5) exam. This exam is 90 minutes, 40 marks, open book
- The ITIL Managing Professional Transition - Product, Service, Experience (Version 5) exam. The examination is open book, 120 minutes in length, and requires 42 correct marks out of 60 to pass.
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