ITIL & Service Management
ITIL® (Version 5) Foundation Bridge
Move from ITIL 4 to the new ITIL Version 5 in one day.
1 dayFoundation11 modules
About this course
Move from ITIL 4 to the new ITIL Version 5 in one day. You will see what has changed, apply the digital product and service management model and the updated lifecycle, refresh the value system, governance and practices, and prepare for the ITIL Version 5 Foundation exam.
What you'll learn
- Understand what has changed from ITIL 4 to ITIL (Version 5)
- Apply the ITIL (Version 5) digital product and service management model
- Understand the updated ITIL Product and Service Lifecycle
- Use ITIL (Version 5) concepts to improve service delivery and collaboration
- Understand value streams, governance, and continual improvement in ITIL (Version 5)
- Prepare for and pass the ITIL (Version 5) Foundation certification exam
Curriculum
11 modules
- Differences between ITIL 4 and ITIL (Version 5)
- Digital products and digital services
- Product and Service Lifecycle model
- Value, outcomes, costs, risks
- Utility, warranty, sustainability, user experience
- Organizations, service providers, service consumers, and digital product vendors
- Service relationship types
- Service offerings and service journeys
- Roles: sponsor, customer, user
- Service quality, service levels, and SLAs
- Components of the ITIL Value System
- Purpose and value co-creation
- Relationship between value system elements
- Purpose and role of governance
- Governance of digital technology
- Governance activities: evaluate, direct, monitor
- Overview of the seven guiding principles
- Applying principles in different contexts
- Interaction of principles and feedback
- Product and Service Lifecycle activities
- Discover, design, acquire, build, transition, operate, deliver, support
- Role of management practices
- ITIL Official Practice Guides
- Core and enabling value streams
- Value stream mapping
- Value stream management
- Workflow optimization and complexity thinking
- Continual Improvement Model
- Role of continual improvement in ITIL
- Applying improvement across the value system
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External and internal influencing factors
- AI, GenAI, and agentic AI concepts
- AI support across lifecycle activities
- ITIL AI Capability Model
- AI governance considerations
- ITIL and DevOps
- ITIL and PRINCE2
Who it's for
Holders of an ITIL 4 certificate updating their knowledge to Version 5.
Before you start
- Any ITIL® 4 certificate (excluding Cloud / Sustainability)
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