ITIL & Service Management
ITIL® 4 Specialist - Create Deliver and Support (CDS)
Integrate teams and practices to create, deliver and support services.
3 daysIntermediate3 modulesITIL® 4 Managing Professional
About this course
Integrate teams and practices to create, deliver and support services. You will plan and build value streams, coordinate work across teams and apply the practices that keep services running, as part of the Managing Professional path.
Curriculum
3 modules
- Tackling the concepts and challenges related to SVS
- Using the “shift left” approach
- The true value of information and technology across the SVS
- Using the value stream to design, develop and transition new services
- Adding to a value stream by leveraging ITIL practices
- Providing user support
- Furthering the value stream for support through ITIL practices
- Coordinate, prioritize and structure activities
- The value of buy vs. build, sourcing, and service integration and management
Who it's for
IT practitioners managing the operation of services, holding ITIL 4 Foundation.
Before you start
- ITIL® 4 Foundation
Prepares for
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