ITIL & Service Management
ITIL® 4 High Velocity IT (HVIT)
Deliver digital products at speed with ITIL 4.
3 daysIntermediate4 modulesITIL® 4 Managing Professional
About this course
Deliver digital products at speed with ITIL 4. You will understand high-velocity IT, the digital product lifecycle and operating model, and the practices and behaviours that create value quickly, as part of the Managing Professional path.
What you'll learn
- Help get customers’ jobs done - helping customers become who they seek to become
- Keep raising the bar - taking things to a significantly higher level
- Trust and are trusted - as professional knowledge workers in a healthy workplace
- Accept ambiguity and uncertainty not scared of not knowing an answer
- Commit to continual learning - all as part of their daily work
- Make the right digital investments
- Realize and deliver digital products and services quickly
- Provide digital products and services that are highly resilient to disruption
- Ensure that the service consumer realizes value from the digital products and services
- Assure conformance of activities with governance, risk and compliance requirements.
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Curriculum
4 modules
- Overview of the key ITIL 4 high-velocity terminology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products - to achieve:
- Valuable investments - strategically innovative and effective application of IT
- Fast development - quick realization and delivery of IT services and IT-related products
- Resilient operations - highly resilient IT services and IT-related products
- Co-created value - effective interaction between service provider and consumer
- Assured conformance - to governance, risk and compliance (GRC) requirements.
- Understand how high velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
- Understand the following concepts:
- Ethics
- Safety culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- Use the principles, models and concepts to contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Commit to performance
- Deal with uncertainty
- Improve by being inquisitive
- Know how the service provider ensures valuable investments are achieved.
- Know how to use the following practices to contribute to achieving valuable investments:
- Portfolio management
- Relationship management
- Know how the service provider ensures fast deployment is achieved
- Know how to use the following practices to contribute to achieving fast deployment:
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Know how the service provider ensures resilient operations are achieved
- Know how to use the following practices to contribute to achieving resilient operations:
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Know how the service provider ensures co-created value is achieved
- Know how to use the following practices to contribute to achieving co-created value with the service consumer:
- Relationship management
- Service design
- Service desk
- Know how the service provider ensures assured conformance is achieved
- Know how to use the following practices to contribute to achieving assured conformance:
- Information security management
- Risk management
Who it's for
ITIL 4 Foundation holders in digital and agile teams.
Before you start
- ITIL® 4 Foundation
Prepares for
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