ITIL® 4 High Velocity IT (HVIT)

قدّم المنتجات الرقمية بسرعة مع ITIL 4. تستوعب مفهوم تقنية المعلومات عالية السرعة، ودورة حياة المنتج الرقمي ونموذج التشغيل، والممارسات والسلوكيات التي تخلق القيمة بسرعة، ضمن مسار Managing Professional.

3 أياممتوسط4 وحداتITIL® 4 Managing Professional

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Help get customers’ jobs done - helping customers become who they seek to become
Keep raising the bar - taking things to a significantly higher level
Trust and are trusted - as professional knowledge workers in a healthy workplace
Accept ambiguity and uncertainty not scared of not knowing an answer
Commit to continual learning - all as part of their daily work
Make the right digital investments
Realize and deliver digital products and services quickly
Provide digital products and services that are highly resilient to disruption
Ensure that the service consumer realizes value from the digital products and services
Assure conformance of activities with governance, risk and compliance requirements.
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

المنهاج

4 وحدات

Overview of the key ITIL 4 high-velocity terminology
Understand when the transformation to high velocity IT is desirable and feasible
Understand the five objectives associated with digital products - to achieve:
Valuable investments - strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interaction between service provider and consumer
Assured conformance - to governance, risk and compliance (GRC) requirements.

Understand how high velocity IT relates to:
The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle

Understand the following concepts:
Ethics
Safety culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking
Use the principles, models and concepts to contribute to:
Help get customers’ jobs done
Trust and be trusted
Commit to performance
Deal with uncertainty
Improve by being inquisitive

Know how the service provider ensures valuable investments are achieved.
Know how to use the following practices to contribute to achieving valuable investments:
Portfolio management
Relationship management
Know how the service provider ensures fast deployment is achieved
Know how to use the following practices to contribute to achieving fast deployment:
Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management
Know how the service provider ensures resilient operations are achieved
Know how to use the following practices to contribute to achieving resilient operations:
Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management
Know how the service provider ensures co-created value is achieved
Know how to use the following practices to contribute to achieving co-created value with the service consumer:
Relationship management
Service design
Service desk
Know how the service provider ensures assured conformance is achieved
Know how to use the following practices to contribute to achieving assured conformance:
Information security management
Risk management

لمن هذه الدورة

حاملو ITIL 4 Foundation في الفرق الرقمية والرشيقة.

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ITIL® 4 Foundation

الشهادة

الشهادة التي تؤهّلك لها

ITIL وإدارة الخدمات

ITIL® 4 Managing Professional

4 دورات

ITIL وإدارة الخدمات

5 أيام

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