Evaluating Training and Its Return
Managers want to know what training has changed, and what it has been worth.
About this course
Managers want to know what training has changed, and what it has been worth. This three-day course gives you a practical way to answer, moving through the levels of evaluation from participant reaction and learning to behaviour on the job and business results.
You design evaluation tools, learn how to support and measure transfer of learning, and practise isolating the effect of training and calculating its return. You leave with an evaluation plan for one of your own programmes and an Alalamia certificate.
What you'll learn
- Explain why training evaluation matters to the organisation and its decision makers
- Apply a levels-based evaluation model from reaction to results
- Design evaluation tools for reaction, learning and on-the-job behaviour
- Measure and support the transfer of learning to the workplace
- Isolate the effect of training from other factors
- Calculate the cost, benefit and return of a training programme
- Report evaluation findings clearly to management
Curriculum
- Evaluation as a management tool
- Common objections and how to answer them
- Planning evaluation before delivery
- Choosing what to evaluate and how deeply
- Levels-based evaluation models
- Reaction and satisfaction
- Learning gained
- Behaviour on the job
- Business results and return
- Participant feedback forms that tell you something
- Pre and post tests
- Observation checklists and manager reviews
- Follow-up surveys and interviews
- Why learning fails to transfer
- The manager's role before and after training
- Action plans and on-the-job support
- Measuring behaviour change over time
- Control groups and comparison
- Trend analysis
- Participant and manager estimates
- Converting results into value
- Capturing the full cost of training
- Valuing tangible and intangible benefits
- Calculating benefit-cost ratio and return
- Presenting results with appropriate caution
- Writing an evaluation report
- Presenting to senior management
- Using findings to improve programmes
- Building an evaluation routine
Who it's for
Training managers, HR leaders and learning specialists responsible for showing the value of training.
Before you start
- Experience planning or managing training programmes
- Basic comfort with spreadsheets and simple calculations
Part of these Alalamia diplomas
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