Strategic Portfolio Management (SPM) Fundamentals

About this course

Manage strategic portfolios in ServiceNow SPM. Over three days you will learn its applications, turn ideas into demands, create projects, manage scope, schedule, resources and financials, and communicate clearly with project teams and stakeholders throughout.

What you'll learn

• Define SPM and its purpose.
• Identify the applications within ServiceNow SPM and their purpose.
• Change a submitted idea into a demand.
• Demonstrate the different ways available to create projects.
• Show how to manage the project scope, schedule, resources and financials.
• Understand how to communicate efficiently with project teams and stakeholders.
• Analyze project risk, issues, and changes.
• Understand resource assignments, resource capacity, and availability.
• Track project progress and generate detailed status reports
• Organize project artifacts and close out projects
• Create, plan, prioritize, and track portfolios.

Curriculum

Who it's for

PMO staff, portfolio managers and ServiceNow administrators.

Before you start

• ServiceNow Administration Fundamentals
• IMPORTANT: Only 'Strategic Portfolio Management' topics are covered in this course. You must be familiar with ServiceNow platform basics, terminology, and how to navigate around in the system before beginning the course. These concepts are taught in our flagship Welcome to ServiceNow course. If you are new to ServiceNow, navigate to and take Welcome to ServiceNow before beginning this course. It is quick, free, and the on-demand format allows you to work at your own pace.