ITIL & Service Management
Software Asset Management (SAM) Professional Fundamentals
Control software licences and costs with confidence.
3 daysFoundation6 modules
About this course
Control software licences and costs with confidence. Over three days you will manage the software lifecycle in ServiceNow, work with licence models, entitlements and metrics, use discovery and normalisation to build trustworthy data, reconcile for compliance and report on spend.
What you'll learn
- Manage the software asset life cycle from planning to disposal
- Manage software license (models, entitlements, and metrics)
- Control the cost of purchasing and managing software assets
- Use software discovery and normalization
- Reconcile and achieving software compliance
- Control software usage and reclamation
- Improve software asset services to end users
- Create standards and processes for managing software assets
Curriculum
6 modules
- Explain Software Asset Management and its supporting process architecture
- Identify the plugins and roles that support Software Asset Management on the ServiceNow platform
- Describe ServiceNow’s Software Asset Management product
- Describe data used to support Software Asset Management in ServiceNow
- Demonstrate software data import options
- Explain software discovery and normalization
- Demonstrate the components of software products, models, entitlements, and allocations
- Describe software license metrics and their value to software entitlements
- Illustrate knowledge of software reconciliation and associated results
- Describe software license contracts and their relationship to software entitlements
- Use catalogs, procurement and change management to support Software Asset Management
- Demonstrate software remediation
- Discuss software model lifecycle capabilities
- Describe optimization of software installations
- Explain software asset management retirement and expiration activities
- Explain Performance Analytics for Software Asset Management
- Discuss the differences between analytics and reporting
- Describe Software Asset Management dashboards and content
Who it's for
IT asset managers and ServiceNow administrators.
Before you start
- ServiceNow Administration Fundamentals (SNAF)
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