ITIL & Service Management
ServiceNow AI Implementation (SNAII)
Plan and implement generative AI on the ServiceNow platform.
2 daysIntermediate1 modules
About this course
Plan and implement generative AI on the ServiceNow platform. Over two days you will learn the AI concepts that matter for ServiceNow, assess organisational readiness across data, foundational applications and governance, and configure AI-powered end-user experiences with the Now Assist framework.
Curriculum
1 modules
- Understand foundational AI and Generative AI concepts and their relevance to ServiceNow.
- Evaluate organizational readiness for AI implementation, including data, foundational applications, and governance.
- Identify the components of the Now Assist framework and configure AI-powered end-user experiences.
- Explain ServiceNow’s model provider strategy and how models are selected, routed, and governed.
- Administer Now Assist deployments and manage settings through the Admin Console.
- Implement governance and responsible AI controls using the Now Assist Guardian capabilities.
- Extend the platform by building custom AI Skills with the Now Assist Skill Kit.
- Design and implement Agentic Workflows and AI Agents to automate and accelerate business processes.
- Enable cross-platform Agentic interaction using Agentic Fabric and the Model Context Provider (MCP) protocol.
- Monitor AI adoption, utilization, and value in the AI Control Tower.
Who it's for
ServiceNow administrators, implementers and IT service management leaders.
Before you start
- Application Development Fundamentals
- Common Service Data Model (CSDM) Fundamentals
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