ITIL & Service Management
ITIL® (Version 5) Transformation
Lead digital transformation with ITIL Version 5.
3 daysIntermediate6 modules
About this course
Lead digital transformation with ITIL Version 5. Over three days you will use the ITIL transformation model and patterns, measure and learn as you change, and understand the role of AI and other frameworks.
What you'll learn
- Core concepts of digital experience and experience value
- How experience integrates with the ITIL Product and Service Lifecycle
- How lifecycle activities influence experience outcomes
- Experience governance, signals, and continual improvement
- How ITIL integrates experience thinking with DevOps, AI, and project management
- How to prepare for and pass the ITIL® Experience certification exam
Curriculum
6 modules
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Transformation
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
- 5.1 Transformation in the AI context
- 5.2 AI governance
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Who it's for
Transformation leads, IT managers and consultants.
Before you start
- Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification
- We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.
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