ITIL & Service Management
ITIL® (Version 5) Strategy Certification
Shape and govern IT and digital strategy with ITIL Version 5.
3 daysIntermediate4 modules
About this course
Shape and govern IT and digital strategy with ITIL Version 5. Over three days you will apply the ITIL strategy management model, strengthen strategic capabilities and connect ITIL with other frameworks.
What you'll learn
- Ensure strategic capabilities are fit for purpose and support the organization’s vision and mission.
- Formalize and develop existing strategic capabilities with clearer governance and communication.
- Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
- Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.
Curriculum
4 modules
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Strategy
- 1.3 Strategy across the ITIL® Four Dimensions
- 2.1 Introduction to the ITIL® Strategy Management Model
- 2.2 Strategy development
- 2.3 Strategy implementation
- 2.4 Sustainable strategy management
- 3.1 Leadership
- 3.2 Communication
- 3.3 Innovation
- 3.4 AI governance
- 3.5 Organizational Change Management (OCM)
- 3.6 Digital ethics
- 3.7 Complexity thinking
- 3.8 Portfolio management
- 3.9 Risk management
- 3.10 Sustainability
- 4.1 ITIL® and DevOps
- 4.2 ITIL® and PRINCE2
Who it's for
IT leaders, strategists and senior service managers.
Before you start
- Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification
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