ITIL® (Version 5) Managing Professional Transition Certification

ارتقِ إلى مستوى Managing Professional في الإصدار الخامس من ITIL. خلال خمسة أيام تطبّق دورة حياة المنتج والخدمة، وتحسّن التجربة الرقمية، وتقود التحوّل، وتفهم نهج ITIL تجاه الذكاء الاصطناعي، ثم تتقدّم لامتحان الانتقال.

5 أياممتوسط7 وحدات

سجّل أو استفسر ←اسأل عبر واتساب

نظرة عامة

ما ستتعلّمه

المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.

Explain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities
Interpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)
Understand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning

المنهاج

7 وحدات

Evolution of ITIL: from IT Service Management to Digital Product and Service Management
Digital products vs. digital services: definitions, relationships, and value creation
Service offerings and how value is realized through outcomes, not outputs
Value, costs, risks, and value co-creation
ITIL Guiding Principles and the ITIL Value System
Introduction to the ITIL Product and Service Lifecycle Model

Lifecycle management as non-linear, context-driven activities
Product vendor vs. service provider perspectives
Lifecycle integration, value streams, and operating models
Roles, responsibilities, and service relationships
Service journey and experience touchpoints

Purpose and key concepts
Typical inputs, outputs, roles, and success factors
Metrics and practical recommendations
Product perspective vs. service perspective
Scenario application using ITIL Car Rental

Experience as a driver of value (trust, perception, engagement)
Experience signals, journeys, and moments that matter
Balancing performance, cost, reliability, and human outcomes
Experience of governance and continual improvement
Applying experience thinking across the lifecycle

Transformation vs. continual improvement
Governance, positioning, execution, and learning
Managing uncertainty, complexity, and risk
Aligning people, processes, and technology
Transformation scenarios using ITIL Car Rental

AI as an actor in digital products and services
Automation, decision support, and augmentation
Ethical considerations and governance
Impact of AI across lifecycle activities and experience

Integration with PRINCE2® and DevOps Institute®
Aligning delivery, operations, and transformation
Avoiding framework silos
Practical coexistence models

لمن هذه الدورة

حاملو ITIL 4 Managing Professional أو الوحدات المكافئة.

قبل أن تبدأ

ITIL® Transformation (Version 5) exam. This exam is 90 minutes, 40 marks, open book
The ITIL Managing Professional Transition - Product, Service, Experience (Version 5) exam. The examination is open book, 120 minutes in length, and requires 42 correct marks out of 60 to pass.

3 أيام

تفاصيل الدورة ←

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أخبرنا بالدورة أو الشهادة التي تهمّك، ونرسل لك المنهاج والمواعيد القادمة والرسوم وخيارات التدريب الخاص لفريقك.

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