ITIL® 4 Specialist: Plan, Implement, and Control

About this course

Plan, implement and control change with five ITIL 4 management practices. You will learn their key concepts, value and challenges, integrate them into your value streams, apply metrics and success factors, and assess their capability with the ITIL Maturity Model.

What you'll learn

• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organization’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Who it's for

Change, release and configuration practitioners holding an ITIL 4 or ITIL 3 Foundation certificate.

Before you start

• Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.