ITIL & Service Management
ITIL® 4 Specialist: Collaborate, Assure and Improve
Master the ITIL 4 practices that help teams collaborate, assure services and improve them.
3 daysIntermediate
About this course
Master the ITIL 4 practices that help teams collaborate, assure services and improve them. You will learn their key concepts, processes, roles and competencies, how information, technology, partners and suppliers support them, and how to develop them with the ITIL capability model.
What you'll learn
- Understand the key concepts of the CAI practices.
- Understand the processes of the CAI practices.
- Understand the roles and competences of the CAI practices.
- Understand how information and technology support and enable the CAI practices.
- Understand the role of partners and suppliers in the CAI practices.
- Understand how the ITIL capability model can be used to develop the CAI practices.
- Understand how the ITIL guiding principles support the CAI practices.
Who it's for
Service managers and practitioners holding an ITIL 4 or ITIL 3 Foundation certificate.
Before you start
- Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate.
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