Hardware Asset Management (HAM) Fundamentals

أدر أصول الأجهزة عبر دورة حياتها في ServiceNow. خلال ثلاثة أيام تبني بيانات موثوقة، وتضبط المخزون والتكاليف، وتدمج إدارة الأصول في العمليات، وتوائمها مع الاستراتيجية.

3 أيامتأسيسي8 وحدات

سجّل أو استفسر ←اسأل عبر واتساب

نظرة عامة

ما ستتعلّمه

المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.

Controlling hardware and consumable inventory that is purchased and used
Managing the cost of purchasing and managing hardware asset receiving
Managing and optimizing the hardware asset life cycle from planning to disposal
Achieving compliance with relevant standards and regulations
Improving IT asset services for end users
Creating standards and processes for managing assets

المنهاج

8 وحدات

During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data.
The course weaves a scenario throughout, simulating situations one might find in the real world. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered through a variety of labs.

Recognize basic hardware asset management terminology and concepts needed to be successful in the course
Outline the steps needed to implement ServiceNow Asset Management and ServiceNow Hardware Asset Management applications
Identify the roles, plugins, and resources that support ServiceNow IT asset management
Describe ServiceNow’s IT asset management products

Explain why good data is a prerequisite for good IT asset management
Recognize what information you need to track on your devices
Describe the characteristics of a model and an asset record
Describe how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
Describe how HAM hardware model normalization contributes to providing trustworthy data
Differentiate between Asset, CI, and Model records

Explain how to manage hardware assets and consumables between stockrooms
Examine automation for maintaining asset data
Recognize the use of effective asset processes to manage and retire assets
Discover how to manage hardware contracts

Describe the process for creating asset reports
Explain the use of the product catalog, service catalog, and vendor catalog for asset management
Examine the use of effective processes in the operational asset lifecycle
Identify how to automate the management of stock levels

Recognize key components of hardware contract financials
Explain depreciation and fixed assets
Describe how to track total cost of ownership

Identify resources to establish proper governance and development practices
Evaluate the value of requirements versus maintenance burden and risk
Describe how to use the platform’s capabilities to establish good data hygiene

Course Outcome
Course Review
Hardware Asset Management Simulator
Simulator:
The Hardware Asset Management simulator is designed to reinforce what students have learned in this course and aid them in preparing for using the system in real-world settings.
Simulators are meant to be capstones for the class, allowing students hands-on experience with ServiceNow products.
The instance will be available for two weeks beyond the end of the class.

لمن هذه الدورة

مديرو أصول تقنية المعلومات ومسؤولو ServiceNow.