At a Glance
This policy applies to every course, programme and subscription offered by Alalamia for Professional Development in Damascus, whether you study in person at Mazzeh Western Villas or with us online. It sits alongside our Transfers and Deferrals Policy, and the two are written to work together.
All periods below are counted in calendar days from the published start date of your course, unless we say working days. Your written quote and registration form may set out terms for a specific programme; where they differ from this page, the signed document applies.
- We cancel or postpone: full refund or free transfer, your choice.
- You withdraw 7 or more calendar days before the start: full refund of course fees paid, less any materials already issued and exam vouchers already bought for you.
- You withdraw fewer than 7 days before the start: free transfer to a cohort starting within 6 months, or a 50% refund, your choice.
- After the course starts: no refund, but one free transfer if you have attended less than 25% of the sessions.
- Self-paced library and Alalamia Unlimited: refund within 7 days of purchase if no content has been accessed.
- Approved refunds are paid within 14 days, always with a receipt.
If Alalamia Cancels or Postpones a Course
Occasionally we may need to cancel a course or move its start date, for example if too few learners enrol, a trainer becomes unavailable or circumstances outside our control make it impossible to run safely. We will tell you as soon as we know, by phone, WhatsApp or email.
In that case you choose what happens next: a full refund of everything you have paid for that course, or a free transfer to the next available cohort or to another course of your choice. Nothing is deducted, and choosing a transfer now does not stop you asking for a refund later if the new date no longer suits you, provided you tell us before the new course starts.
Withdrawing 7 or More Days Before the Start
If you tell us in writing at least 7 calendar days before the start date that you wish to withdraw, we refund the course fees you have paid in full.
The only deductions are for things that have already been provided to you and cannot be reused: course materials already issued to you, and any exam voucher we have already bought on your behalf. We will show each deduction clearly on your refund receipt.
Withdrawing Fewer Than 7 Days Before the Start
Once we are within 7 days of the start, your seat, trainer time and materials have usually been committed. If you withdraw in this period, you may choose one of two options:
- A free transfer to a later cohort of the same course, or to another course, starting within 6 months of your original start date; or
- A refund of 50% of the course fees you have paid, less any exam voucher already bought for you.
After the Course Has Started
Once a course has begun, course fees are not refundable.
However, we understand that it can take a session or two to realise that the timing or level is not right. If you have attended less than 25% of the scheduled sessions, you may transfer once, free of charge, to a later cohort starting within 6 months. Please note that our certificate requires 80% attendance, and attendance is counted afresh in the cohort you move to.
If a serious illness or emergency stops you continuing, please read our Transfers and Deferrals Policy, which explains how we look at these cases.
Self-Paced Library and Alalamia Unlimited
For self-paced access and the 12-month Alalamia Unlimited subscription, you may cancel and receive a full refund if you ask within 7 calendar days of purchase and have not yet accessed any content.
Once you have signed in and opened any course content, or once 7 days have passed, the purchase is not refundable. Live online classes booked as part of a subscription follow the same rules as our other live courses.
Corporate and Group Engagements
Training arranged for an organisation follows the cancellation and refund terms in the signed proposal. Our corporate terms are typically 70% on confirmation and 30% on delivery, and the proposal sets out what happens if dates change or the engagement is cancelled.
Where the signed proposal does not cover a situation, the principles on this page apply. Individual employees enrolled by their employer should raise any change with their organisation's contact person, who will agree it with us.
Exam Fees and Vouchers
Our course fee covers training and materials. Exam fees are separate and are paid to the exam provider, so refunds, cancellations and rescheduling of an exam follow that provider's own rules and deadlines. We are happy to help you understand them and to contact the provider with you where we can.
If we bought an exam voucher on your behalf, it is governed by the voucher terms, which may not allow a refund. Unused vouchers often remain valid until their expiry date, so you may still be able to use one later.
Before asking us to buy a voucher, check that your exam is in the list of exams we deliver on our exam booking page, or send us the exam code and we will confirm it. Our training is open to everyone, and where or when you sit your exam does not affect your training fees or these refund terms.
Instalment Plans
If you are paying in instalments agreed in writing, any refund is calculated on the amounts you have actually paid, not on the full course fee. For example, a 50% refund means half of what you have paid so far, less any deductions explained above.
When you withdraw, any instalments not yet due are cancelled, unless you have chosen a transfer, in which case the remaining instalments move with you to the new course on the same agreed terms.
How Refunds Are Paid
Approved refunds are paid within 14 days of approval, by the same method you used to pay or another method we agree with you in writing. Every refund comes with a written receipt showing the amount paid, any deductions and the amount returned.
Our quotes are written in US dollars. Where you paid in Syrian pounds, we refund in new Syrian pounds, the currency in use since 1 January 2026 (100 old pounds equal 1 new pound), unless we agree otherwise with you.
How to Request a Refund or Cancellation
Please send your request in writing by email to info@alalamia-sy.com or by WhatsApp to +963 991 099 555. Include your full name, the course and start date, the option you are choosing, and a copy or photo of your payment receipt.
We will confirm what you are entitled to and arrange payment. If you are unhappy with our decision, you can make a complaint: we acknowledge complaints within 2 working days and give you a full answer within 10 working days.
Other policies
Questions and answers
Yes, if you tell us in writing at least 7 calendar days before the start date. We refund the course fees you have paid in full, less any materials already issued and any exam voucher already bought for you.
You can choose a free transfer to a course starting within 6 months of your original start date, or a refund of 50% of the course fees you have paid, less any exam voucher already bought for you.
Course fees are not refundable once a course has begun. If you have attended less than 25% of the sessions, you can transfer once, free of charge, to a later cohort starting within 6 months.
Exam fees are paid to the exam provider, so refunds and rescheduling follow that provider's rules. Vouchers we bought for you follow the voucher terms. We will help you understand your options.
Once approved, we pay refunds within 14 days, by the method you used to pay or another method agreed in writing, and always with a receipt.
Yes, if you ask within 7 calendar days of purchase and have not accessed any content, you will receive a full refund.
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