ITIL & Service Management
Scripting in ServiceNow Fundamentals
Learn where and how to script in ServiceNow.
3 daysFoundation7 modules
About this course
Learn where and how to script in ServiceNow. Over three days you will write client and server scripts, use UI policies and business rules, and build and customise the Service Portal with widgets and menus.
What you'll learn
- Determine when and where it is appropriate to script
- Use ServiceNow’s built-in text editor
- Script client-side with Client Scripts
- UI Policies
- Catalog Client Scripts & Catalog UI Policies
- Script server-side with o Business Rules
- GlideSystem
- GlideRecord
- Script Includes
- UI Actions
- Flow Designer
- Use ServiceNow’s scripting best practices
Curriculum
7 modules
- Define Service Portal
- Discuss reasons for building a Service Portal
- Review Service Portal
- administration and development duties
- Explore the Branding Editor
- Examine where to get Service Portal help
- Review the Service Portal framework
- Create a new Theme
- Create a new Service Portal
- Create a new Page
- Review the Bootstrap framework
- Explore baseline Page
- Define Widgets and explore the baseline elements
- Learn how to use Widgets
- Clone existing Widgets
- Develop new Widgets
- Widget debugging
- Define a Header Menu
- Explore Menu Items
- Discuss nested Menu Items
- Review testing Menu functionality
- Define Contextual Search
- Define Search Sources
- Learn how to set Portal Search Sources
- Learn about Pagination and Search Facets
- Review creating new Search
- Explore external Search Sources
- Learn about the Announcements Widget
- Explore Page Route Maps
- Review Service Portal transaction logging and reporting
- Discuss use of User Criteria records to control user access in a portal
- Explore Guided Tours for Service Portals
- Page Route Maps
- Login, redirect, and SSO
Who it's for
ServiceNow administrators and developers with working JavaScript skills.
Before you start
- Intermediate-level ability to write, test and debug JavaScript
- Familiarity with database tables and columns
- Recommended Course: ServiceNow Administration Fundamentals (SNAF)
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