Career path
Service desk and support
This path takes you from level 1 or level 2 support technician to service desk manager. You will build hardware, software and troubleshooting skills with CompTIA A+, add Network+ and Security+, manage endpoints as a Microsoft 365 Endpoint Administrator (MD-102) and learn ITIL service practice, while customer service and motivation courses prepare you to lead people as well as tickets.
11Courses
3Roles
By role
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Support Technicians, Level 1
Support Technicians, Level 2
Service Desk Managers
Most popular
Intermediate
CompTIA A+
CompTIA
View course →Intermediate
CompTIA Network+
CompTIA
View course →Intermediate
CompTIA Security+
CompTIA
View course →Foundation
ITIL® (Version 5) Foundation
ITIL & Service Management
View course →Intermediate
ITIL® Service (Version 5)
ITIL & Service Management
View course →Intermediate
ITIL® (Version 5) Managing Professional Transition Certification
ITIL & Service Management
View course →Intermediate
ITIL® (Version 5) Strategy Certification
ITIL & Service Management
View course →IntermediateMD‑102T00
Microsoft 365 Endpoint Administrator (MD‑102T00)
Microsoft 365 Administration
View course →Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.