CompTIA
CompTIA A+
The starting point for a career in IT support.
5 daysIntermediate20 modules
About this course
The starting point for a career in IT support. Over five days you will install and troubleshoot PC hardware, configure networks and internet connections, support mobile and print devices, and configure, manage and troubleshoot Windows.
Curriculum
20 modules
- Explain Cable Types and Connectors
- Install and Configure Motherboards
- Explain Legacy Cable Types
- Install and Configure Power Supplies and Cooling
- Select and Install Storage Devices
- Install and Configure System Memory
- Install and Configure CPUs
- Apply Troubleshooting Methodology
- Configure BIOS/UEFI
- Troubleshoot Power and Disk Issues
- Troubleshoot System and Display Issues
- Compare Network Types
- Compare Networking Hardware
- Explain Network Cable Types
- Compare Wireless Networking Types
- Compare Internet Connection Types
- Use Basic TCP/IP Concepts
- Compare Protocols and Ports
- Compare Network Configuration Concepts
- Summarize Services Provided by Networked Hosts
- Compare Internet and Embedded Appliances
- Troubleshoot Networks
- Summarize Client-Side Virtualization
- Summarize Cloud Concepts
- Set Up Mobile Devices and Peripherals
- Configure Mobile Device Apps
- Install and Configure Laptop Hardware
- Troubleshoot Mobile Device Issues
- Deploy Printer and Multifunction Devices
- Replace Print Device Consumables
- Troubleshoot Print Device Issues
- Configure Windows User Settings
- Configure Windows System Settings
- Use Management Consoles
- Use Performance and Troubleshooting Tools
- Use Command-line Tools
- Explain OS Types
- Compare Windows Editions
- Perform OS Installations and Upgrades
- Install and Configure Applications
- Troubleshoot Windows OS Problems
- Manage Windows Networking
- Troubleshoot Windows Networking
- Configure Windows Security Settings
- Manage Windows Shares
- Identify Features of Linux
- Identify Features of macOS
- Explain Attacks, Threats, and Vulnerabilities
- Compare Wireless Security Protocols
- Configure SOHO Router Security
- Summarize Security Measures
- Configure Workstation Security
- Configure Browser Security
- Troubleshoot Workstation Security Issues
- Configure Mobile OS Security
- Troubleshoot Mobile OS and App Software
- Troubleshoot Mobile OS and App Security
- Use Remote Access Technologies
- Implement Backup and Recovery
- Explain Data Handling Best Practices
- Identify Basics of Scripting
- Implement Best Practice Documentation
- Use Proper Communication Techniques
- Use Common Safety and Environmental Procedures
Who it's for
New IT support technicians, help desk staff and career changers.
Before you start
- No prerequisites, but it is recommend having at least 9 to 12 months of hands-on experience in the lab or field.
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View course →Let's plan your next step together.
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