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Alalamia diploma

Alalamia Diploma in IT Support

A complete path into help-desk and desktop support, starting from the basics of how computers work and ending with confident troubleshooting of hardware, Windows, Microsoft 365 and small networks. Along the way you build safe computing habits and prepare for a set of internationally recognised entry-level certifications.

109 training hours6 coursesIntermediateCompTIA Tech+
Who it is for

School leavers, graduates and career changers who want a first role in IT, and staff who already look after computers in their office and want a structured, recognised foundation. No previous IT qualification is needed, only comfort using a computer.

What you receive: Alalamia Diploma in IT Support, with preparation for CompTIA Tech+, CompTIA A+, Microsoft 365 Certified: Fundamentals, CompTIA Network+ and EC-Council Certified Secure Computer User (CSCU). Exam fees are separate and paid directly to the exam provider.

  • Install, configure and maintain desktop and laptop hardware and peripherals
  • Set up, manage and troubleshoot Windows 11 for everyday users
  • Support users of Microsoft 365 services and explain its core cloud concepts
  • Configure and diagnose basic wired and wireless networks
  • Protect users and devices through sound security habits and clear guidance

How the diploma runs

Taught in evening or weekend cohorts at our Damascus centre, as live online classes, or privately for a team. The diploma runs for roughly 12 to 14 weeks, with courses taken in the order shown. It closes with a practical capstone in which you diagnose and resolve a set of realistic support tickets covering hardware, Windows, Microsoft 365 and network faults.

Learner policies → · Fees and payment →

FAQ

Questions and answers

An Alalamia diploma is our own award. It shows that you completed a planned programme of several courses with us, passed its practical assessments and met the attendance requirement. An international certification is awarded by the vendor or awarding body after you pass its official exam. Many of our diplomas prepare you for such a certification, but the certification itself is earned through that exam, not through the diploma.

No. The diploma fee covers training and course materials. Exam fees are separate and are paid directly to the exam provider. We will tell you which exam applies and what it involves. Many exams can be sat at our Authorised Test Centre for Pearson VUE and Prometric in Mazzeh, and we confirm the exact exam before you book.

Yes. You can start with the first course of a diploma and continue at your own pace, or take a single course on its own. Each completed course earns an Alalamia certificate, and the courses you complete count towards the diploma if you decide to finish it later.

Yes, instalments are possible and are agreed in writing before you start. Quotes are given in writing in US dollars. Payment is made at our office and you always receive a receipt. Your place is confirmed once your registration form is complete and we have received the first payment or agreed instalment.

Let's plan your next step together.

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