Alalamia Diploma in Customer Service and Experience Excellence
This diploma builds the habits and systems behind service that customers remember for the right reasons. Participants start with the essentials of courteous, effective service and progress to designing the whole customer journey, handling difficult situations calmly and representing their organisation with professional poise.
Front-line staff, customer service and call centre teams, receptionists, branch and showroom staff, and supervisors responsible for service quality.
What you receive: Alalamia Diploma in Customer Service and Experience Excellence, awarded on completing all courses and the final service improvement project.
- Deliver consistent, courteous service across face-to-face, telephone and online channels
- Map the customer journey and identify the moments that most shape satisfaction and loyalty
- Use customer feedback and simple service measures to drive practical improvements
- Handle complaints and difficult customers with a calm, structured approach that resolves the issue
- Apply professional etiquette and business protocol when dealing with customers, guests and partners
The courses, in order
73 training hours · 6 courses
- Foundation
Foundations of Customer Service
Communication & Workplace Skills
View course → - Intermediate
Providing Outstanding Customer Service
Communication & Workplace Skills
View course → - Intermediate
Customer Service: Delivering Effective Service
Communication & Workplace Skills
View course → - Intermediate
Customer Experience (CX) Management
Customer Service & Experience
View course → - Foundation
Handling Complaints and Difficult Customers
Customer Service & Experience
View course → - Foundation
Professional Etiquette and Business Protocol
Communication & Workplace Skills
View course →
How the diploma runs
Offered in evening or weekend cohorts in Damascus, as live online classes, or privately for an organisation's service team, with one short module completed through our self-paced library. The programme runs over roughly 8 weeks and ends with a service improvement project in which participants map a real customer journey, propose changes and present them for assessment.
Questions and answers
An Alalamia diploma is our own award. It shows that you completed a planned programme of several courses with us, passed its practical assessments and met the attendance requirement. An international certification is awarded by the vendor or awarding body after you pass its official exam. Many of our diplomas prepare you for such a certification, but the certification itself is earned through that exam, not through the diploma.
No. The diploma fee covers training and course materials. Exam fees are separate and are paid directly to the exam provider. We will tell you which exam applies and what it involves. Many exams can be sat at our Authorised Test Centre for Pearson VUE and Prometric in Mazzeh, and we confirm the exact exam before you book.
Yes. You can start with the first course of a diploma and continue at your own pace, or take a single course on its own. Each completed course earns an Alalamia certificate, and the courses you complete count towards the diploma if you decide to finish it later.
Yes, instalments are possible and are agreed in writing before you start. Quotes are given in writing in US dollars. Payment is made at our office and you always receive a receipt. Your place is confirmed once your registration form is complete and we have received the first payment or agreed instalment.
Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.