Professional Etiquette and Business Protocol

About this course

How you greet, write, host and behave shapes how others see you and your organisation. This three-day course gives you the practical etiquette and protocol needed to act with confidence in corporate, cross-cultural and official settings.

You will cover professional presentation, introductions, email and online meeting courtesy, meetings and events, business dining, working with international visitors and the basics of official protocol, such as precedence and seating. Role plays and real scenarios help you practise until the right conduct feels natural.

What you'll learn

• Present a professional image through appearance, body language and conduct
• Apply correct etiquette when greeting, introducing and addressing others
• Communicate courteously by email, telephone and online meeting
• Plan and take part in meetings and business events with confidence
• Follow business dining etiquette in formal and informal settings
• Adapt behaviour to different cultures and international visitors
• Apply the basics of official protocol, including precedence and seating

Curriculum

Who it's for

Professionals, executive assistants, public relations staff and anyone who represents their organisation to clients, partners or officials.

Before you start

No formal prerequisites. Bring curiosity and a willingness to practise.

Part of these Alalamia diplomas

• Alalamia Diploma in Customer Service and Experience Excellence