Communication & Workplace Skills
Providing Outstanding Customer Service
Deliver memorable customer service.
1 dayIntermediate5 modules
About this course
Deliver memorable customer service. In one day you will define service for internal and external customers, adopt a service mindset, identify what customers value, connect through different channels and turn ordinary interactions into lasting loyalty.
What you'll learn
- Define customer service in relation to both internal and external customers
- Practice tips to internalize a healthy customer service mindset
- Recognize the importance of identifying the customer’s needs and wants
- Utilize techniques to connect with customers using different media
- Deliver a customer service experience that creates brand evangelists
Curriculum
5 modules
- Who are your customers
- What is customer service
- Who provide customer service
- The power of the first impression
- The importance of appearance
- Using energy to meet customer needs
- Dealing with heightened emotions
- Understanding what customers value
- Values, assumptions, and points of view
- Meeting basic needs
- Exceeding expectations
- Listening and hearing
- Effective listening techniques
- Using different communication methods
- Effective digital communications
- Artificial Intelligence and customer service
- Customer service as brand evangelism
- Passion and outstanding service
- Providing memorable service
Who it's for
Customer-facing staff and the supervisors who lead them.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Part of these Alalamia diplomas
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