Communication & Workplace Skills
Customer Service: Delivering Effective Service
A short self-paced lesson on the essentials of effective customer service: understanding needs, communicating clearly and resolving issues well.
32 minIntermediate
About this course
A short self-paced lesson on the essentials of effective customer service: understanding needs, communicating clearly and resolving issues well.
Who it's for
Customer-facing staff who want to deliver consistently better service.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Part of these Alalamia diplomas
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