Leadership & Management Development
Root Cause Analysis (RCA)
Solve problems at their source.
1 dayIntermediate6 modules
About this course
Solve problems at their source. In one day you will frame the right problem, gather evidence, analyse causal factors, validate root causes with techniques such as the interrelationship diagram, and turn insight into recommendations that prevent recurrence.
What you'll learn
- Explain the purpose of Root Cause Analysis and when to use it.
- Define the problem and gather evidence to identify symptoms, contributing factors, and root causes.
- Apply Root Cause Analysis techniques to identify, analyze, and validate potential causes.
- Evaluate evidence and validate the most likely root cause(s).
- Develop recommendations that address validated root causes and prevent recurrence.
- Communicate RCA findings and recommendations to support informed decision-making.
Curriculum
6 modules
- Key RCA terms & concepts
- Why most RCA efforts fail
- When to conduct RCA
- An investigative RCA framework
- Common root cause techniques
- RCA benefits & challenges
- Activity: When to conduct an RCA
- Define the right problem to solve
- Tips to defining the problem
- How to frame a good problem statement
- Activity: Frame the problem
- Gather the evidence
- Where to find the evidence
- How to gather the evidence
- Activity: Identify needed evidence
- RCA technique (Pareto Chart)
- Activity: Use the Pareto principle to prioritize investigation
- Identify potential causal factors
- Analyze the evidence
- Areas to explore for potential causes
- Choosing the right analysis technique
- RCA techniques (fishbone diagram, mind map, process analysis, scatter diagram)
- Activity: Analyze the process, create a fishbone diagram, correlation vs causation
- Why validate?
- From causal factors to root cause
- RCA technique (interrelationship diagram)
- Activity - Identify the primary driver of the problem
- Root cause validation checklist
- From Root cause to results
- Recommend solutions
- Document and communicate RCA findings
- Activity: Prepare an RCA executive summary
- RCA success tips
- Activity: Commit to action
Who it's for
Operations, quality, IT and service professionals.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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