Root Cause Analysis (RCA)

حُلّ المشكلات من جذورها. خلال يوم واحد تصوغ المشكلة الصحيحة، وتجمع الأدلة، وتحلّل العوامل المسبّبة، وتتحقّق من الأسباب الجذرية بأساليب مثل مخطّط العلاقات المتبادلة، وتحوّل النتائج إلى توصيات تمنع تكرار المشكلة.

يوم واحدمتوسط6 وحدات

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Explain the purpose of Root Cause Analysis and when to use it.
Define the problem and gather evidence to identify symptoms, contributing factors, and root causes.
Apply Root Cause Analysis techniques to identify, analyze, and validate potential causes.
Evaluate evidence and validate the most likely root cause(s).
Develop recommendations that address validated root causes and prevent recurrence.
Communicate RCA findings and recommendations to support informed decision-making.

المنهاج

6 وحدات

Key RCA terms & concepts
Why most RCA efforts fail
When to conduct RCA
An investigative RCA framework
Common root cause techniques
RCA benefits & challenges
Activity: When to conduct an RCA

Define the right problem to solve
Tips to defining the problem
How to frame a good problem statement
Activity: Frame the problem

Gather the evidence
Where to find the evidence
How to gather the evidence
Activity: Identify needed evidence
RCA technique (Pareto Chart)
Activity: Use the Pareto principle to prioritize investigation

Identify potential causal factors
Analyze the evidence
Areas to explore for potential causes
Choosing the right analysis technique
RCA techniques (fishbone diagram, mind map, process analysis, scatter diagram)
Activity: Analyze the process, create a fishbone diagram, correlation vs causation