Operations Management Essentials
Whether you run a production line, a branch, a warehouse or a service desk, how work flows determines cost, quality and customer satisfaction.
About this course
Whether you run a production line, a branch, a warehouse or a service desk, how work flows determines cost, quality and customer satisfaction. This four-day course introduces the essential tools of operations management for both service and production settings.
You will learn to map processes, find bottlenecks, plan capacity against demand, apply quality principles and measure productivity. Practical exercises build towards an improvement proposal for an operation you know, giving you a clear plan to take back to your workplace.
What you'll learn
- Explain the role of operations in creating value in service and production organisations
- Map and analyse processes to identify waste and bottlenecks
- Plan capacity to match demand over different time horizons
- Apply core quality management principles and simple quality tools
- Measure productivity and select practical ways to improve it
- Outline the basics of inventory and scheduling decisions
- Prepare an improvement proposal for an operation in your own organisation
Curriculum
- Operations as a transformation process
- Differences between services and production
- Operations strategy and performance objectives
- The operations manager's responsibilities
- Process types and layouts
- Process mapping techniques
- Identifying bottlenecks
- Cycle time and throughput
- Measuring capacity
- Forecasting demand
- Strategies to balance capacity and demand
- Short-, medium- and long-term capacity decisions
- Defining quality from the customer's perspective
- The cost of quality
- Basic quality tools
- Introduction to statistical process control
- Measuring productivity
- Lean thinking and the main types of waste
- The improvement cycle
- Standard work and visual management
- Why organisations hold inventory
- Basic inventory control methods
- Scheduling and sequencing work
- Managing queues in service operations
- Selecting an improvement opportunity
- Building the business case
- Implementation and follow-up
- Group case study
Who it's for
Supervisors, operations and production staff, branch and service managers who want to run more efficient, reliable operations.
Before you start
- Some experience in a supervisory or operational role, or completion of a foundation management course
Part of these Alalamia diplomas
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