ICPM Certified Supervisor (CS) Exam Preparation
Supervisors are the link between management and the people who do the work.
About this course
Supervisors are the link between management and the people who do the work. This four-day course prepares you for the ICPM Certified Supervisor (CS) exam while strengthening the everyday skills a first-line leader needs.
You will cover planning and organising team work, communication, motivation and coaching, conflict and discipline, and controlling performance. Practice questions and a clear revision plan help you approach the exam with confidence. Exam fees are separate and paid to the exam provider, and you receive an Alalamia certificate on completing the course.
What you'll learn
- Describe the role and responsibilities of a first-line supervisor
- Plan and organise the work of a team
- Communicate clearly with team members and management
- Motivate, coach and develop employees
- Handle conflict, discipline and difficult conversations fairly
- Monitor team performance and solve day-to-day problems
- Prepare with confidence for the ICPM Certified Supervisor exam
Curriculum
- Moving from team member to supervisor
- Supervisory responsibilities and skills
- Working with managers and peers
- Ethics at the supervisory level
- Setting team goals
- Scheduling and allocating tasks
- Delegation
- Managing time and priorities
- Communication essentials for supervisors
- Active listening
- Running effective team meetings
- Giving clear instructions and feedback
- What motivates employees
- Coaching and on-the-job training
- Recognising good performance
- Supporting employee growth
- Sources of workplace conflict
- Resolving conflict constructively
- Fair and consistent discipline
- Handling complaints
- Monitoring team performance
- Quality and productivity at team level
- A practical problem-solving method
- Decision making for supervisors
- Exam format and question styles
- Revision planning
- Practice questions and review
- Exam-day strategy
Who it's for
New and aspiring supervisors and team leaders preparing for the ICPM Certified Supervisor exam.
Before you start
- No formal prerequisites for the course
- Candidates should check the current ICPM eligibility requirements before booking the exam
Prepares for
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