Leadership & Management Development
Constructive Conflict Management
Turn conflict into progress.
1 dayIntermediate4 modules
About this course
Turn conflict into progress. You will recognise sources and early signs of conflict, choose the right resolution approach, apply practical strategies and follow a clear resolution process.
What you'll learn
- Identify common sources, types, and levels of workplace conflict
- Distinguish between differences and conflict and recognize early escalation signals
- Select appropriate resolution approaches (informal, supported, formal)
- Apply conflict management strategies based on context and goals
- Use a structured process to resolve conflict and achieve win-win outcomes
Curriculum
4 modules
- What is conflict
- Differences vs conflict
- Levels of conflict
- Types of conflict
- Sources of conflict in the workplace
- Why conflict matters
- Conflict management vs conflict resolution
- 3 approaches to conflict (informal, supported, formal)
- Choosing the right approach
- Conflict management vs conflict resolution
- Understand the five types of conflict management strategies: Compete, Avoid, Accommodate, Compromise, and Collaborate
- Knowing when to use the five key strategies
- Positive engagement
- Establish an effective environment
- Developing a shared understanding
- Clarify individual and common needs
- Identify the root cause of the conflict
- Generate & explore possible options
- Agree on next steps
Who it's for
Managers, team leads and anyone who handles disagreement at work.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Part of these Alalamia diplomas
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