Atlassian (Jira & Confluence)
Managing Jira Service Projects
Run a professional service desk in Jira Service Management.
1 dayIntermediate1 modules
About this course
Run a professional service desk in Jira Service Management. You will brand the customer portal, create queues and SLAs, link a knowledge base, add participants, automate routine tasks and administer service projects end to end.
What you'll learn
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects
Curriculum
1 modules
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects
Who it's for
Service desk managers and Jira Service Management administrators.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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