Atlassian (Jira & Confluence)
Atlassian Service Request Management Essentials
Deliver faster service with Jira Service Management.
Half dayFoundation1 modules
About this course
Deliver faster service with Jira Service Management. You will create a service project, set up a knowledge base that lets customers help themselves, and use built-in reports to find and fix bottlenecks.
What you'll learn
- Create a service project
- Set up a knowledge base for customer self-service
- Run and interpret Jira Service Management reports to gain insight and make improvements
Curriculum
1 modules
- Create a service project
- Set up a knowledge base for customer self-service
- Run and interpret Jira Service Management reports to gain insight and make improvements
Who it's for
Service desk teams and administrators launching or improving a request portal.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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View course →Let's plan your next step together.
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