Atlassian (Jira & Confluence)
Atlassian Incident Management Essentials
Set up major incident management in Jira Service Management.
Half dayFoundation1 modules
About this course
Set up major incident management in Jira Service Management. In half a day you will learn the stages of a major incident, create an ITSM project, configure response teams and services, and connect the tools your responders already use.
What you'll learn
- List the stages of a major incident
- Create an ITSM project
- Set up the teams that will handle incidents
- Set up services
- Integrate other Atlassian and third-party tools
Curriculum
1 modules
- List the stages of a major incident
- Create an ITSM project
- Set up the teams that will handle incidents
- Set up services
- Integrate other Atlassian and third-party tools
Who it's for
IT operations staff, service desk leads and on-call engineers.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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