Key Performance Indicators and the Balanced Scorecard
A practical four-day course on measuring what matters.
About this course
A practical four-day course on measuring what matters. You will learn to write sound KPIs, build a balanced scorecard and strategy map, and set targets that connect your organisation's strategy with the work people do every day.
Through workshops on real examples, you will design indicators for your own department, present them in clear dashboards and plan how to cascade, review and sustain the scorecard so that performance discussions lead to better decisions.
What you'll learn
- Explain how performance measurement links an organisation's strategy to daily work
- Distinguish between leading and lagging indicators, and between KPIs, metrics and targets
- Design clear, measurable KPIs with sound definitions, data sources and owners
- Build a balanced scorecard across financial, customer, internal process and learning and growth perspectives
- Draw a strategy map that shows cause-and-effect links between objectives
- Set realistic targets and thresholds and choose suitable initiatives
- Present performance data in dashboards that support decisions
- Plan the roll-out, review and cascading of a scorecard across departments
Curriculum
- Why organisations measure performance
- From vision and mission to objectives
- Common measurement pitfalls
- The language of KPIs, metrics, targets and initiatives
- Leading and lagging indicators
- Input, process, output and outcome measures
- Qualities of a good KPI
- Quantitative and qualitative measures
- Writing a KPI definition
- Formulas, units and frequency
- Data sources and data quality
- Assigning KPI owners
- Using a KPI documentation template
- Origins and purpose of the balanced scorecard
- The four perspectives
- Adapting perspectives for public and non-profit organisations
- Balancing short-term and long-term measures
- Cause-and-effect logic between objectives
- Building a strategy map step by step
- Strategic themes
- Testing and refining the map
- Setting baselines
- Choosing stretching but realistic targets
- Traffic-light thresholds
- Linking initiatives and budgets to objectives
- Principles of dashboard design
- Choosing the right chart for the message
- Operational, tactical and strategic dashboards
- Telling the story behind the numbers
- Cascading the scorecard to departments and teams
- Linking team and individual objectives
- Avoiding conflicting measures
- Aligning support functions
- Roll-out planning and governance
- Performance review meetings
- Managing resistance and building ownership
- Reviewing and updating KPIs over time
Who it's for
Managers, planners, quality and performance staff who set, track or report on organisational and departmental performance.
Before you start
- Some experience of planning, reporting or managing a team is helpful
Part of these Alalamia diplomas
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