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Leadership & Management DevelopmentIT Management and Leadership Professional (ITMLP©) Certification
Lead IT teams and departments effectively.
3 daysIntermediate10 modules
About this course
Lead IT teams and departments effectively. Over three days you will practise technical leadership, departmental strategic planning, influence, virtual communication, methodology and innovation, and cybersecurity from a manager's view, preparing for ITMLP.
What you'll learn
- Apply IT management best practices to enhance team and organizational performance
- Improve IT customer satisfaction and deliver excellent internal client service
- Identify and address key IT megatrends, including cybersecurity, AI, and innovation
- Strengthen leadership skills for managing both in-person and virtual IT teams
- Leverage IT funding models, vendor management strategies, and effective communication
Curriculum
10 modules
- Life as a Technical Manager
- Key Traits of Successful IT Managers
- Making Effective Technical Decisions
- Overseeing Multiple Projects
- Linking IT Mission to Measurable Results
- Defining Mission, Vision, and Values
- Setting Goals and Objectives
- Understanding Situational Influence
- Applying Cialdini’s Six Principles of Influence
- Using Cohen-Bradford Influence Currencies
- Creating Your Influence Playbook
- Recognizing Action and Reaction Influencers
- Leveraging Influence in IT Environments
- Building Strong Team Dynamics and Camaraderie
- Reducing Mitigated Speech
- Mastering Written, Phone, and Video Communication
- Assigning Tasks Virtually
- Understanding Personality Types
- Serving as a Communication Gateway
- Developing an Effective Social Network
- Methodology Overview
- Waterfall Methods
- Agile/Scrum Practices
- Kanban Approaches
- IT Infrastructure Library (ITIL)
- Project Management (PMP and Prince2)
- Lean IT Principles
- DevOps Integration
- Examples of Attack Types
- Exploring Types of Cybersecurity Activities
- The Intersection of Cybersecurity and AI
- Common Cybersecurity and Privacy Frameworks
- Understanding the NIST Cybersecurity Framework
- Three Pillars of Cybersecurity
- Cybersecurity Maturity Models
- Motivations for Implementing New Technologies
- The Technology Selection and Implementation Process
- Moore’s Technology Adoption Life Cycle Curve
- Gartner’s Technology Hype Cycle
- Edge Computing Concepts
- Digital Twin Technology
- The Growth of Quality End-User Computing
- Advancements in Artificial Intelligence (AI)
- Agentive AI (AI-Agents)
- Additional Key IT Trends
- IT Funding and Cost Center Management
- Project and Production Team Mathematics
- Budget Components
- IT Funding and Allocation Methods
- Steps in the Annual Budget Process
- Addressing IT Budget Issues and Tips
- Engaging Providers and Strategic Partners
- Factors in Vendor Selection
- Stages of the Vendor Management Life Cycle
- Overseeing Vendor Relationships
- Outsourcing and Cloud Considerations
- Enhancing User Experience
- Key Concepts in Internal Client Service
- Managing Client Satisfaction
- Handling Client Expectations
- Techniques for Measurement and Prioritization
Who it's for
IT managers and technical leads moving into leadership.
Before you start
- No formal prerequisites are required.
- Helpful: experience in IT operations, support, or project work
- Interest in advancing into IT management or leadership roles
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