Cisco Implementing Cisco Collaboration Applications v1.2 (CLICA)

About this course

Deploy and support Cisco collaboration applications. You will integrate and troubleshoot Unity Connection voicemail and call handlers, configure Unity Express, enable single sign-on and work with presence and messaging services.

What you'll learn

• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
• Configure call recording and monitoring

Curriculum

Who it's for

Collaboration engineers working toward CCNP Collaboration.

Before you start

• Basic understanding of networking technologies
• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

Prepares for