Cisco
Administering Cisco Webex AI Assistant & Agent (AWXAI)
Bring AI into Webex customer experiences.
4 daysIntermediate1 modules
About this course
Bring AI into Webex customer experiences. You will use AI Agent Studio to build scripted and autonomous AI agents, design their behaviour and configure the Webex AI Assistant for contact centre teams.
Curriculum
1 modules
- Introduction to AI Agent and AI Assistant
- The AI Agent Studio
- Building a Scripted AI Agent
- Autonomous AI Agent Design
- AI Assistant
Who it's for
Webex Contact Center administrators and customer experience engineers.
Before you start
- Attendees must have completed our Administering Webex Contact Center (AWXCC) course or have equivalent experience, with a solid understanding of Webex Contact Center voice and digital channels.
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