Cisco
Administering Cisco Unified Communications Manager (ACUCM)
Administer Cisco Unified Communications Manager day to day.
4 daysIntermediate9 modules
About this course
Administer Cisco Unified Communications Manager day to day. You will configure the system, users and phones, build route plans and digit manipulation, control calling privileges, manage media resources and enable the features users rely on.
What you'll learn
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
Curriculum
9 modules
- Lesson 1: Exploring IP Telephone
- Traditional Voice versus IP Telephony
- Clustering Overview
- Intracluster Communications
- Cisco Unified Communications Manager Clusters
- Clustering Options
- Platform Requirements
- Lesson 2: Describing Deployment Models
- Single-Site Deployment
- Centralized Call-Processing Deployment
- Distributed Call-Processing Deployment
- Distributed Single-Cluster Call-Processing Deployment
- Hybrid Call-Processing Deployment
- New Advanced Multicluster Options
- Lesson 3: Understanding Advanced Multisite Features
- Need for CAC
- Deploying AAR
- Survivable Remote Site Telephony
- SRST Failover
- Lesson 1: Logging in to Cisco Unified Communications Manager
- Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
- Logging In to Cisco Unified Operating System Administration and the DRS
- Navigation Menu
- Command-Line Interface
- Lesson 2: Examining Basic Server Configuration
- Server Configuration, Eliminating DNS Reliance
- Configuring Enterprise Parameters
- Lesson 3: Describing Multilevel Administration
- Configuring Multilevel Administration
- Creating End Users
- Creating Roles
- Creating User Groups
- Assigning Users to User Groups
- Lesson 4: Configuring DRS Backup and Restore Procedures
- DRS Backup Procedures
- DRS Restore Procedures
- Lesson 1: Understanding User Configuration
- Understanding User Management
- Configuring Users
- Lesson 2: Using the User Web Pages
- Understanding the User Web Pages
- Using the User Web Pages
- Lesson 1: Configuring System Parameter
- Cisco Unified CM Configuration
- Cisco Unified Communications Manager Group Configuration
- Phone NTP Configuration
- Date/Time Group
- Codecs and Regions
- Location Configuration
- Device Pool Configuration
- DHCP Service Configuration
- Device Defaults Configuration
- Clusterwide Parameters
- Licensing
- Lesson 2: Supporting Cisco Unified IP Phones
- Cisco Unified IP Phones Overview
- Specialized Cisco Unified IP 7900 Series Phones
- Phone Button Templates
- Softkey Templates
- Lesson 3: Exploring Phone Registration and IP Phone Communications
- Cisco Unified IP Phone Registration
- Cisco Unified IP Phone Configuration
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)
- Overview of Cisco Unified Communications Manager BAT
- Cisco Unified Communications Manager TAPS
- Lesson 1: Implementing Dial Plan Connectivity
- Organizational Dial Plan
- Trunks
- Gateways
- Lesson 2: Creating Route Plans
- Dial Plan Overview
- Route Pattern Overview
- Digit Collection
- Call Routing
- Lesson 1: Configuring Transition Patterns and Route Filters
- Translation Patterns
- The 9.@ Pattern
- Route Filters
- Lesson 2: Implementing Digit Manipulation
- Discard Digits Instruction
- Transformation Masks
- Route Plan Report
- Lesson 1: Defining Class of Control
- Overview of Class of Control
- Partitions
- CSS Configuration
- PLAR Application
- Lesson 2: Using Class of Control Features
- Call Restriction
- Time of Day Routing
- Traditional vs. Line/Device Approach
- Lesson 1: Defining Media Resources
- Overview of Media Resources
- Conference Bridge
- Media Termination Points
- Transcoder
- Music on Hold
- Annunciator
- Lesson 2: Exploring Media Resource Management
- MRG Management
- Configuring MRGs
- Configuring MRGLs
- Lesson 1: Describing Basic Features
- Call Park
- Call Pickup
- Cisco Call Back
- Shared Lines with Barge and Privacy
- Lesson 2: Exploring Hunt Groups
- Hunt Group Overview
- Line Group Configuration
- Hunt List Configuration
- Hunt Pilot Configuration
- Final Forwarding
- Lesson 3: Describing Phone Services
- Cisco IP Phone Services
- Cisco Phone Services Configuration
Who it's for
Voice and collaboration administrators and help desk staff supporting Cisco telephony.
Before you start
- Basic Knowledge of IP and networking or voice networks is suggested but not required
- Basic Knowledge of the Windows desktop environment
Related courses
More in Cisco →Intermediate
Administering Cisco Webex AI Assistant & Agent (AWXAI)
Cisco
View course →Intermediate
Cisco Administering and Troubleshooting Meraki Full Stack (MX,MS,MR,MV,MI,SM,MT) Technologies (MER-FS-ADMIN)
Cisco
View course →Intermediate
Cisco Administering Cisco Data Center Unified Computing System with Intersight v6.0 (DCUCAI)
Cisco
View course →Intermediate
Cisco Administering Cisco Unified Communications Manager and Unity Connection v15 (ACUCM w/AUC)
Cisco
View course →Intermediate
Cisco Administering Webex Contact Center (AWXCC)
Cisco
View course →FoundationASR9KE
Cisco Aggregation Services Router 9000 Series Essentials v6.1 (ASR9KE)
Cisco
View course →Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.