Business Analysis
Business Process Improvement
Make processes faster, cheaper and better.
2 daysIntermediate7 modules
About this course
Make processes faster, cheaper and better. You will define the problem, scope and model the current process with tools such as SIPOC and swim lane diagrams, measure performance, analyse waste, variation and root causes, design the future process and implement and sustain the change.
What you'll learn
- Explain key business process improvement (BPI) concepts, including process types and why improvement efforts succeed or fail
- Define and structure business problems clearly, including writing effective problem and business need statements
- Scope and model current-state processes using tools such as SIPOC, process maps, and swim lane diagrams
- Analyze process performance by identifying metrics, waste, variation, and root causes
- Design improved processes using value, quality, and time optimization principles
- Implement, monitor, and sustain process improvements, including applying change management and continuous improvement practices
Curriculum
7 modules
- Define business processes
- Identify types of processes in organizations
- Explain why BPI matters
- Understand why most process improvements fail
- Apply a simple BPI framework
- Define the problem before solving it
- Learn a consistent business problem structure
- Write a strong business need statement
- Explain why scope matters
- Determine process scope
- Define pre and post conditions
- Scope diagram overview
- Create a SIPOC
- What is a process model
- Identify key participants
- Prepare to model the process
- Understand basic modeling notation
- Apply modeling best practices
- Create a Process Map
- Create a Swim Lane Map
- Collect the data
- Define process metrics
- Identify what to measure
- Analyze data variation
- Apply data analysis techniques
- Identify waste
- Perform root cause analysis
- Design an effective process
- Apply creative thinking techniques
- Prioritize improvements
- Apply time, quality, and value design principles
- Learn a simple implementation lifecycle
- Plan for implementation and OCM
- Create a feedback strategy
- Monitor process performance
- Sustain improvements
- Build a continuous improvement mindset
Who it's for
Analysts, operations managers and process owners.
Before you start
- Familiarity with basic business processes or workflows
- Experience working within a process (any role)
- Exposure to process maps or improvement efforts (helpful but not required)
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