Healthcare
Quality Improvement & Patient Safety
Make care safer and more reliable.
2 daysIntermediate5 modules
About this course
Make care safer and more reliable. You will learn the principles of healthcare quality and how to measure it, practical improvement methods such as PDSA cycles and root cause analysis, incident reporting, and how to build a culture where staff speak up about safety.
What you'll learn
- Explain the dimensions of healthcare quality.
- Measure quality with simple indicators.
- Run an improvement project using PDSA cycles.
- Investigate incidents with root cause analysis.
- Promote a culture of patient safety.
Curriculum
5 modules
- Dimensions of quality
- Patient-centred care
- Indicators and audits
- Patient feedback
- PDSA cycles
- Process mapping
- Standard work
- Common risks
- Incident reporting
- Root cause analysis
- Speaking up
- Learning from events
- Leading improvement
Who it's for
Quality and patient-safety officers, nurses, doctors and managers in any healthcare setting.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.