Healthcare
Communication Skills for Healthcare Teams
Communicate clearly and kindly when it matters most.
2 daysFoundation5 modules
About this course
Communicate clearly and kindly when it matters most. You will practise listening and explaining in plain language, breaking difficult news, handling anxious or angry patients and families, and clear handovers and teamwork between colleagues.
What you'll learn
- Listen actively and explain clearly in plain language.
- Prepare for and deliver difficult conversations.
- Calm anxious or angry patients and families.
- Give safe, structured handovers.
- Work effectively in multidisciplinary teams.
Curriculum
5 modules
- Why it matters
- Verbal and non-verbal communication
- Active listening
- Plain language
- Checking understanding
- Breaking bad news
- Anxious and angry patients
- Families and carers
- Structured handovers
- Written communication
- Roles and respect
- Resolving conflict
Who it's for
Doctors, nurses, pharmacists, receptionists and every member of a healthcare team who deals with patients.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.