Healthcare
Medical Office Administration
Run the front office of a clinic or medical centre smoothly.
3 daysFoundation5 modules
About this course
Run the front office of a clinic or medical centre smoothly. You will practise patient registration and scheduling, medical records and confidentiality, basic medical terminology, billing and insurance paperwork, and professional communication with patients and doctors.
What you'll learn
- Register patients and manage appointment schedules.
- Keep medical records accurate and confidential.
- Use basic medical terminology correctly.
- Prepare billing and insurance paperwork.
- Communicate professionally with patients and clinicians.
Curriculum
5 modules
- Roles and workflow
- Front-desk standards
- Registration
- Scheduling systems
- Waiting-room management
- Medical records
- Privacy and confidentiality
- Filing and retrieval
- Word roots and prefixes
- Common terms and abbreviations
- Invoices and insurance forms
- Phone and email etiquette
- Handling difficult situations
Who it's for
Receptionists, medical secretaries, administrative staff and anyone starting a career in a clinic or hospital office.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Let's plan your next step together.
Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.