Quality Management Systems: ISO 9001 Principles and Requirements
This four-day course explains how a quality management system works and what ISO 9001 asks of an organisation.
About this course
This four-day course explains how a quality management system works and what ISO 9001 asks of an organisation. You will explore the quality principles, the structure of the standard, the process approach and risk-based thinking, with plenty of practical examples.
You will also learn how to control documents and records, plan and conduct an internal audit, write clear findings and follow through with corrective action, so you can help build or strengthen a system that keeps improving.
What you'll learn
- Explain the quality management principles that underpin ISO 9001
- Describe the structure of the standard and the purpose of each clause
- Apply the process approach and risk-based thinking to an organisation's activities
- Identify the documented information a quality management system needs
- Plan and carry out a basic internal audit of a quality management system
- Record nonconformities and manage corrective action
- Support management review and continual improvement
Curriculum
- What quality means to customers and organisations
- The cost of poor quality
- The ISO 9000 family of standards
- Benefits and limits of certification
- Customer focus
- Leadership and engagement of people
- Process approach and improvement
- Evidence-based decision making
- Relationship management
- The high-level structure and Plan-Do-Check-Act
- Terms and definitions
- Overview of the requirement clauses
- How the standard aligns with other management system standards
- Understanding the organisation and its context
- Needs and expectations of interested parties
- Scope of the quality management system
- Quality policy, objectives and roles
- Addressing risks and opportunities
- Resources, competence and awareness
- Communication
- Creating and controlling documented information
- Maintaining and retaining records
- Operational planning and control
- Customer requirements
- Design and development
- Control of externally provided processes and products
- Control of nonconforming outputs
- Monitoring, measurement and analysis
- Customer satisfaction
- Internal audit requirements
- Management review inputs and outputs
- Planning an audit programme
- Preparing checklists
- Conducting the audit and gathering evidence
- Writing audit findings
- Reporting and follow-up
- Nonconformity and corrective action
- Root cause analysis tools
- Continual improvement
- Preparing for an external certification audit
Who it's for
Quality staff, process owners, managers and team members who are building, maintaining or auditing a quality management system.
Before you start
- No formal prerequisites
- Familiarity with your organisation's processes is helpful
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