Platform Analytics (PA) Fundamentals

About this course

Measure and improve service performance with ServiceNow Platform Analytics. You will build scorecards, dashboards, time series, targets and forecasts, understand the data structure and roles, and create automated and formula indicators, breakdowns and filters.

What you'll learn

• Use Platform Analytics Visualizations including Scorecards, Dashboards, Time Series, Targets, and Forecasts
• Explore the Platform Analytics data structure
• Manage Platform Analytics Roles
• Generate Automated Indicators
• Build Formula Indicators
• Construct Breakdowns, Elements Filters, and Bucket Groups
• Set up Data Collector Jobs
• Work with Dashboards and Data Visualizations

Curriculum

Who it's for

ServiceNow administrators, power users and service owners who track performance.

Before you start

• Attendees should have completed the ServiceNow Fundamentals course and have some experience with ServiceNow; advanced experience is not necessary.
• A high-level overview of the Performance Analytics architecture, components, data flow, stakeholders, and deployment process is required to get the most out of the Platform Analytics Fundamentals class. New Platform Analytics users should complete the Performance Analytics Overview - a self-paced, on-demand eLearning.