Communication & Workplace Skills
Expanding Your Emotional Intelligence
Grow your emotional intelligence at work.
2 daysIntermediate7 modules
About this course
Grow your emotional intelligence at work. Over two days you will understand its elements, strengthen self-awareness, communicate better, balance positive and negative emotions and build resilience for difficult people and situations.
What you'll learn
- Analyze the components of Emotional Intelligence
- Explain the principles of self-awareness
- Implement Emotional Intelligence for better communications and first impressions
- Demonstrate how to balance positive and negative emotions
- Use principles of mental resilience to navigate difficult relationships and situations
Curriculum
7 modules
- Redefining intelligence
- Introducing EI
- The benefits of EI competence
- EI first steps
- 5 components of EI
- Can you learn EI?
- Understanding EI appraisals
- Emotional Intelligence 2.0
- Personal and social proficiencies
- Emotional honesty
- Defining the “self”
- The Physical Self
- The Emotional Self
- The Mental Self
- The Spiritual Self
- Emotions and how we perceive the world
- The powerful first impression
- Focused listening
- Building rapport and emotional empathy
- Building personal wellness
- The gratitude mindset
- The power of negative emotions
- The lessons of regret
- Cultivating enthusiasm, confidence and efficacy
- Giving in without giving up
- Building mental resilience
- Difficult people, difficult situations
- Disagreeing constructively
7Authentic leadership
Who it's for
Professionals and leaders seeking stronger relationships and resilience.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
Part of these Alalamia diplomas
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