Developing Successful Interpersonal Skills

About this course

Make every interaction count. You will listen rather than just hear, use verbal and non-verbal communication well, make a strong first impression, hold better conversations and influence others.

What you'll learn

• Recognize the difference between hearing and listening
• Enhance interpersonal relationships through the use of verbal and non-verbal communication
• Employ techniques to move towards high-quality conversation
• Create a positive impression through a powerful introduction
• Influence others through sharing perspectives and opinions constructively
• Use logic and emotion to persuade and collaborate
• Identify ways of sharing thoughts and opinions constructively
• Prepare for and conduct simple negotiations

Curriculum

Who it's for

Professionals in client-facing and team roles.

Before you start

No formal prerequisites. Bring curiosity and a willingness to practise.