Communication & Workplace Skills
Communication Strategies
Become a clearer, more confident communicator.
1 dayIntermediate12 modules
About this course
Become a clearer, more confident communicator. You will understand barriers, use voice and body language well, structure messages, listen actively and ask better questions.
What you'll learn
- Understand the importance of communication from a big-picture perspective
- Learn our own authentic approach to communication and where barriers might exist
- Apply key differences between non-verbal and verbal communication and delivery
Curriculum
12 modules
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
- Open Questions
- Closed Questions
- Probing Questions
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Who it's for
Anyone who wants to communicate with more impact at work.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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